FAQ / THE DEETS
Welcome to the Lab. Here is everything you need to know about our custom prints, shipping procedures, and return protocols.
Can you create a 3D model from scratch?
Absolutely! If you have an idea but don't have a 3D model, we offer custom digital modeling and sculpting services. Modeling fees are calculated separately based on the complexity of your design.
How do I place a custom order?
Simply submit a request through our website! Choose your preferred size package, describe your project, and upload any reference images or 3D files. We'll review your request and provide a personalized quote before production begins.
Can I provide my own 3d model?
- Yes! We accept customer-supplied 3D files, including STL and OBJ formats. All files are reviewed for printability before production.
Can I make changes after placing my order?
- We understand that creative ideas evolve! Changes may be possible before production begins. Once printing or fabrication has started, additional modifications may require extra fees or a revised quote.
Not seeing what you're looking for? Reach out to the Lab directly.
Shipping Policy
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All 3D prints are made to order.
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Production times vary based on size, detail, and complexity.
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Shipping costs are calculated based on package size, weight, and destination.
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Tracking information will be provided once your order ships, when available.
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Delivery times may vary depending on the shipping carrier.
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Large or oversized orders may require additional shipping fees.
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Please contact us promptly if your order arrives damaged.
Returns & Refunds
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Cancellations must be requested before production begins.
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Deposits may be non-refundable once design or production work has started, subject to applicable law.
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Damaged, defective, or incorrect items are eligible for review.
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Please report any issues within 7 days of delivery, when possible, with photos.
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Approved resolutions may include repairs, replacements, or refunds.
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Refunds are processed through the original payment method whenever possible.
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Customer satisfaction is our priority, and we strive to resolve any concerns fairly.
